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If you ordered a digital document (which is much quicker to obtain than a physical version) you��will receive an email notification from My eQuals��advising when your document(s) have been issued.�� The email will be sent to your permanent personal email address (not to your UC email address).��

Do not set up a My eQuals account until such time as you receive an email from My eQuals with the link to set up your account.����Please note that the email notification is frequently diverted automatically to spam/junk mail - please check these first if you are waiting for digital documents.

If you have ordered a physical, paper copy of the transcript/letter, this will be posted/couriered to you, depending on the option you have paid for.�� This will take longer to arrive than a digital version.�� Please note that we are��not��able to courier documents to PO Boxes - we require a physical address for courier orders.�� If your order is to be sent out by courier you��must��include a phone number in your order details.

If you have ordered a physical hard-copy (paper) format and want it to be posted to��a third party, then you must email��Academic Records��to give authorisation, clearly stating:

• Your full name
• Your student ID number
• The person to whom the document(s) should be posted and the reason why you require the document(s) posted to a third party.

Please allow a��minimum��of��10��working days��(Monday - Friday)��for your order to be processed.

Please note that��this is a guideline only; during busy times (i.e. immediately after grade release) it will take longer to process orders.��

Please read the following information before placing an order:

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• ONLY ORDER��ONE��COPY OF YOUR DIGITAL TRANSCRIPT AND/OR LETTER -��we can only provide��one copy.
• We can only accept payment made online using a credit or debit card at the time you place your order. If you��have questions or concerns about this,��please email��Academic Records��or call��+64 3 369 5508.
• A physical paper order, once processed, will be posted to the address in the order form.�� Please use the comments section to advise us if your permanent address has changed to the one we may hold for you in our student system and we will update that information as well.����Please note:��As a result of Covid-19 physical paper orders, once processed,��cannot be collected��from the University.
• If you require your physical transcript/letter sent to an address that is different to your billing address, please use the��comments section��to indicate this��and provide the full address (including the postcode) you need the documents sent to.
• If you are unsure of how to use the new form, please email��Academic Records��before placing an order.

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If you are experiencing problems with the form and find that you cannot add or remove items from your cart, please try using another browser (Chrome works best, do not use Internet Explorer). If you try a different browser and are still having problems, please call��+64 3 369 5508��or email��Academic Records��and DO NOT COMPLETE OR PAY FOR YOUR ORDER.