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If something seems odd, it probably is odd

Things to look for when using computers and other devices:

• Is your device performing slower than normal?
• Does your device seem to be going through battery faster?
• Are you getting random pop-ups?
• Is your device crashing more often?
• Changes to your internet home page browser
• New toolbars on your internet browser
• Higher than normal data usage
• Unusual messages or programmes that start by themselves
• Is your security software disabled?
• New or unfamiliar icons or apps
• Storage space is unexpectedly running low

If you think a device you use might be showing some of these signs, report it to a technical support team. At UC you can report issues in the following ways.

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Be vigilant

It is just as important to report odd behaviour around computers and devices. This could include:

• People using log in details that aren’t their own.
• ‘Tailgating’, when a person tags along with another person who is authorized to gain entry into a restricted area
• Someone inserting USB devices in equipment so it is hidden.
• Copying data from a controlled source onto portable storage, i.e. USB storage device
• People watching others closely, possibly recording, when logging into a system.
• If you are contacted by “IT Support” – remember, you will never be asked for your password by any UC support teams or other organisations.